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Helping promote financial inclusion

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One good thing that may be credited to the otherwise problematic pandemic is the rapid rise of the fintech industry. Lockdowns have spurred the adoption of digital financial services, away from the crowds and the long lines, or face to face engagements, risks that are avoided in the confines of one’s personal space. Thus, funding activity in fintech continues to climb record highs, seen to get stronger and stronger even in the post-pandemic era.

The industry has found fertile ground in the Philippines given the country’s second-to-the-most number of smartphones in use in Southeast Asia, next only to Indonesia.

According to the Philippine Venture Capital Report 2022, fintech leads Filipino startup funding two years in a row, with a total of US$680.1 million, or a 297% increase from the 2020 haul of US$171.07 million.

While funding was highly concentrated only in some “late-stage deals” (e.g., PayMaya, GCash), Q1 2022 looks to give another strong kick for the industry as more activity was announced early in the year.

With no less than Bangko Sentral ng Pilipinas Governor Benjamin Diokno pushing the button, the industry is set to record new heights as government leads the adoption of digital technology in financial services.

“The rationale behind the push for financial digitalization is two-fold. First, is robust economic growth. Technology speeds up financial transactions, thereby hastening capital recovery and income generation. Second is financial inclusion. Technology allows the underserved sectors-such as low-income earners and people from remote areas-to easily access affordable financial products and services, including credit for livelihood activities.

“The BSP launched last year the Digital Payments Transformation Roadmap-our blueprint for transforming the Philippines into a cash-lite society.

“Under this roadmap, we aim to achieve a shift of at least 50 percent of retail payments to digital transaction; and 70 percent of Filipino adults to have a formal financial account by 2023.

We are confident of hitting the twin goals,” Diokno stressed in a speech titled Financial digitalization – harnessing potentials for a better post-Covid Philippine economy at the HSBC “ASEAN Next — Dialogue on Digital Banks” on November 30, 2021.

In 2020, the Monetary Board approved the BSP’s “Digital Payments Transformation Roadmap” for 2020 to 2023 identifying two strategic goals

“First, is the strengthening of customer preference for digital payments by converting 50% of the total volume of retail payments into digital form and expanding the number of the financially included to 70% of Filipino adults by onboarding them to the formal financial system through the use of payment or transaction accounts,” the BSP said.

“The second is the availability of more innovative digital financial products and services designed to be responsive to the needs of consumers, enabled by a digital ID (Philippine Identification System or PhilSys), and supported by the availability of a next generation payment and settlement system to facilitate real-time processing of financial transactions,” it added.

Embedded in the roadmap is the development of digital payment streams, digital finance infrastructure and digital governance standards. Consequently, the roadmap resulted in the granting of six licenses.

The BSP itself is launching three new digital payment streams by end of the year: Bills Payment, allowing customers billed by different payment service providers to settle their bills: Request-t-Pay, which allow non-urgent bills like rents, loan amortizations and insurance premiums; and Direct Debit, which allows better management for recurring payments by authorizing the payee to pull funds from the account of the payer. Bill Payments and Request-to-pay will both use InstaPay, while Direct Debit will use PESONet.

BSP governor Benjamin Diokno said in November 2021 that registered electronic money accounts reached 138.8 million in 2020, while the number of basic deposit accounts totaled 7 million in the first quarter of 2021. This implies a financial inclusion rate of 53%, nearing the target of 70% the central bank has set for 2023.

As digital payments climb new highs, so have new signups for electronic accounts as in 2020, eight million accounts were created with mobile wallets such as GCash and PayMaya. By December 2021 approximately 70% of the Filipino adult population recorded 23 million daily logins and 15 million daily transactions in one mobile wallet.

The BSP, in January 2021, issued new regulations for virtual asset service providers under its licensing regime from those involved in exchange of fiat and digital assets to those involved in exchange between one of more forms of virtual assets. This was helped by the adoption of cryptocurrencies and digital assets.

The good with the bad

Indeed, a robust fintech industry is a boon to many, particularly MSMEs as they are allowed easier access to capital. The ease of service with which they offer all entities, individual or otherwise, makes fintech services the way of the times and the road which an ever-turning digital world is heading down.

Fintech does have a downside as technological advances open financial markets and individuals to new risks, cybercrime for one. But while some would hastily paint a doom and gloom scenario for the industry, further advancements in technology are seen to do well for security, coupled with proper management of innovations in fintech and full understanding of the risks, such bright prospects in the horizon would be hard to ignore. –DLMayo

SBCorp Board plans for MSMEs, TROO new president, EDNATION BET sa Balota, INSTAPAY enhanced, OPTUM Ph award, UNIONBANK-TripleBlind tie up, ZUELLIG Pharma for booster rollout, FIRST METRO Investment award, AIRBNB guest support program

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SBCorp Board plans for MSMEs

Small Business Corporation (SBCorp), an attached agency of the Department of Trade and Industry (DTI), recently held its strategic planning session geared towards the growth and development of the Micro, Small and Medium Enterprises (MSME’S) amid the Covid-19 pandemic and the devastation left by typhoon Odette in the Visayas and Mindanao. In photo (Standing L-R) are Directors Bong Magpayo, Jacob Vasquez, Jude Doctora and Arnold Galdo. (seated L-R) Director Bing Go, Acting Chairperson DTI Usec. Bles Lantayona and President Luna Cacanando. Not in photo are Directors Manny Bendigo and Annie Candelaria.

Troo appoints new president

Troo, the life insurance joint venture between EastWest and the Ageas Group, appointed Glenn Williams as its new president and chief executive officer, effective Jan. 1, 2022.

Williams succeeds Dominik Smeets, who has been reassigned as First Deputy General Director at MB Ageas Life, the life insurance joint venture of the Ageas Group in Vietnam.

Before his new role, Williams served as Troo’s chief finance and risk officer.

With nearly 30 years of experience in the industry and the last 22 years in Asia, Williams will continue to steer the company, leveraging on EastWest’s network and the global insurance expertise of Ageas.

Troo also added two new members to its senior management team: James Delong will fill the newly created role of chief distribution officer while Zhen Chen will be filling in the role of chief finance & risk officer vacated by Williams.

EdNation launches BET sa Balota

BET sa Balota, a voters’ guide to candidates’ education efforts was launched by Education Nation 100 days before the election.

BET (Boto sa Edukasyon at Trabaho) sa Balota aims to inform the public about the candidates’ initiatives, stances, and platforms specific to improving the quality of education for all Filipinos. Candidates will be evaluated based on the 10-point education agenda of the Education Nation, a coalition of organizations and individuals that aims to elect leaders who will put quality education for all at the heart of the government’s development agenda.

Expect to see BET sa Balota’s posts on various social media channels between now and election day, where voters can see what candidates have said so far about education, what they actually did, and the status of their promises. For the next three months,

EdukNaman’s social media pages will feature Ansabe?, Anyare?, Ano raw? Ano na?, a series of presidential and senatorial candidates’ past pronouncements and actions, assessment of their education commitments, stances, and plans or the lack thereof, and monthly progress reports on education issues.

Anyare? and Ano raw? will commence on February 7 (every Monday) and February 9 (every Wednesday and Friday), respectively; while the first monthly progress report for Ano na? shall be on February 28.

InstaPay enhanced

InstaPay — powered by BancNet — services has been enhanced through the payments expertise of Mastercard and technology of Vocalink (a Mastercard company).

The partnership was first announced in 2019. With the enhanced InstaPay service, Filipinos can now make transactions by simply scanning a QR code or using the receiver’s mobile number or email address.

These payment options will make it easier for more consumers to access the digital economy for day-to-day necessities when they send money to people and pay merchants across different banks and e-wallets. By removing the need to share bank or wallet account details, these payment innovations also provide consumers with a greater sense of security that comes with not having to divulge personal details.

The enhanced InstaPay experience provides consumers with additional payment options that are built on global ISO 20022 data standards. The ISO 20022 payments messages enable transactions to be processed with fewer errors or delays, and less manual interventions, making it more efficient and cost effective for financial institutions. For consumers, this also means transactions are more seamless and secure.

Optum Ph awarded

Optum Global Solutions Philippines, a health services innovation company, clinched the 2020 Outstanding Exporter Award at the 2021 Philippine Economic Zone Authority (PEZA) Excellence Awards and, in another annual event, was also recognized by the Contact Center Association of the Philippines (CCAP) during its yearly Contact Island’s Conference for the company’s exceptional story featuring its VR-enabled Learning Program.

As a recipient of PEZA’s Outstanding Exporter Award, Optum yielded stellar results in export sales with an average 26.5 percent in growth from 2018 to 2020. Following the criteria for the award, the company’s notable efforts in maintaining its level of productivity while boosting its export of services helped Optum achieve a double-digit growth rate while maintaining its good standing as a corporate citizen.

At the 2021 Contact Islands Conference hosted by CCAP, Optum’s VR-enabled Learning Program was also selected under the Knowledge-based and Technology-focused people development program category.

Customer centricity in banking

Union Bank of the Philippines and US-based data and artificial intelligence (AI) services provider TripleBlind recently held a webinar on collaborating with AI tools in financial service.

The bank’s chief data & AI officer Dr. David Hardoon, and head of AI Center of Excellence Dr. Adrienne Heinrich, discussed the importance of customer centricity and collaboration in providing data and AI-driven solutions to customers.

Hardoon presented customer centricity as a very important component of banking and finance, as this mindset will enable banks and other financial solutions providers to create products and services that are more personalized and address customers’ unique

Heinrich noted solutions providers should consider value-adds for clients to enable them to have customer relationships in a more holistic way. This would assist clients in their areas of interest or in what they want or need to spend money for.

Zuellig Pharma supports booster dose rollout

Zuellig Pharma Corp., the official Philippine pharmaceutical partner of Moderna TX Inc., continues to urge the general public to get their booster shots to protect themselves against the evolving pandemic. Preliminary data from lab tests in a Moderna study showed that a 50-µg booster dose increased “omicron-neutralizing antibodies” by approximately 37-fold.

According to Dr. Philip Nakpil, medical director of ZP Therapeutics, it is optimal to deploy additional protection to lessen the impact of future surges caused by new variants.

Raymund Azurin, senior vice president for Corporate Affairs of Zuellig Pharma Asia Pacific, said they will continue to work closely with Moderna to ensure that more needed mRNA vaccines will be made available in the Philippines to fully support the government’s vaccination program.

Best Fixed Income House

First Metro Investment Corp., the investment banking arm of the Metrobank Group, was awarded Best Fixed Income House by the Fund Managers Association of the Philippines (FMAP) in their Bankers and Brokers Poll 2021.

First Metro vice president and head of Local Markets-Debt Securities Trading, Dave Ignacio Estacio, was also commended as Best Fixed Income Trader – Local (second place).

FMAP honors the best analysts, economists and sales people as chosen by its member institutions for both the fixed income and equities markets. The criteria are the performance: dedication, quality of service and workmanship that both the fixed income and equities personnel give and provide to their clients — the fund managers – the sector that they serve.

Airbnb guest support program

Airbnb has announced a new way of supporting guests as they navigate the unexpected impact of a recent surge in COVID-19 cases, via the launch of its Guest COVID Support Program.

The company is introducing the Program to provide relief to guests no longer able to proceed with their previously booked reservations due to unexpected travel disruptions caused by government mandates – such as border closures or mandatory extended quarantine requirements.

For guests in these situations who are unable to obtain full refunds under their Hosts’ cancellation policies, Airbnb will provide relief in the form of a travel coupon for 50 percent of the cost of the unrefunded portion of the reservation.

This program is effective immediately, and applies retroactively to reservations that have a check-in date on or after Dec. 1, 2021 and had to be cancelled by the guest due to border closures, government mandates and certain other Omicron-related travel restrictions not in effect at the time of booking. If guests had reservations for stays with check-in dates on or after December 1, and they had to cancel in advance of check-in due to unexpected travel disruptions caused by government mandates, they are eligible for relief under this program.

This program is meant to support guests who have encountered extreme and unexpected government-mandated travel disruptions due to Omicron and through no fault of their own.

Optimism pays

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Optimism is vitally linked to positive movements in the market which is what the economy needs. But the private sector is only half the story; government has to powerfully write the other half by ensuring optimal conditions are in place for the market and its stakeholders to flourish.

Nearly 1,000 business, government and academic leaders in member countries of the World Economic Forum were recently polled with the results showing that only one in 10 of these members sees global recovery to pick up speed in the next three years. Only one in six was optimistic about the world outlook. Not encouraging at all.

Yet survey upon survey even in the heat of the pandemic and in the wake of other natural disasters, optimism among Filipinos does not abate as they see the light at the end of the tunnel even as predictions highlight indicators saying that the light seems to have dimmed.

Fortunately for the country, optimism can boost the economy through what is called the Happiness Effect, making people spend, pushing demand and creating jobs.

So despite the challenges of the last two pandemic years and the uncertainties of the coming months given the omicron, Filipinos are training their eyes on a promising future that will keep its promises no matter the odds.

Despite the omicron–with ramped up vaccination and gradual reopening of the economy boosted by strong consumer spending– there is optimism even, and especially, among leaders of conglomerates, a sentiment shared with the ordinary Filipino.

While some hard-hit business sectors are expected to take years to recover (some, maybe never), others have hit the ground running with pivots to other methods and adaptions of new tools to better reach consumers and continue to provide them their needs. It will be a difficult climb out from the hole for many but private and public collaboration will be the boost and the ladder the economy will need.

“Narrowed margins brought about by cost inflation and muted demand in services” are the hardest to deal with for many businesses. But business leaders have plans.

“Our plan is to manage (the) headwinds through better pricing and cost management measures,” said JG Summit’s Lance Gokongwei, president and CEO of the airline, hotels, malls and food conglomerate.

Ayala president and CEO Fernando Zobel de Ayala for his part said that his group’s initiatives at adapting and readjusting itself in the new business environment has helped them weather the challenges of the pandemic, adding that with vaccination being ramped up and the economy gradually opening things are looking up.

For the MVP Group, continuity of service amid mobility restrictions was a challenge but keeping faithful to their commitment to the community, they had to reassess their priorities “and draw the line between what’s essential and what’s not.”

“As we look forward to 2022, we draw our attention to other essential priorities, foremost of which are innovation and digital transformation…We intend to further explore opportunities in the digital space especially those that will make our operations and facilities even more efficient,” MVP said in a report.

Small businesses have different challenges that are not necessarily small, just different.

With profit margins drastically cut– even non-existent for many– experts advise improving operations and adapting business models. But finding the cash to do this is of course the challenge many of them might never find the answer to.

This is where financial institutions, those in government and the private sector, can step in to ease pain. Collaboration has to happen.

Given that the exponential growth in e-commerce, which accelerated by five years (WE Forum), has allowed small businesses to compete with traditional ones or those with no online exposure, these small enterprises, even those ran by single-person online sellers, can compete in the global market. E-commerce has enabled small business to compete without having to turn to expensive tools (one’s internet connection does not cost millions). Trade barriers have been narrowed, borders have been breached; the promise is too huge to ignore.

As previously reported in this paper, “Business-to-consumer (B2C) electronic commerce (e-commerce) export revenue from Philippine sellers could reach $555 million or P26.9 billion in 2026, about three times more than the $179 million EP8.7 billion they earned last year, according to a study cited by Amazon.” Significantly, “a research study done by AlphaBeta in 2021 indicated that of the P8.7 billion earned by Philippine sellers last year, 25 percent is from MSMEs.

At a World Economic Forum, it was discussed how “Today, small businesses — even one-person “social sellers” — can run as global entities thanks to the growing availability of inexpensive digital tools that allow them to source, ship, deliver, pay, collect and virtualize other key aspects of their operations. The fast-developing e-commerce ecosystem, which includes marketplaces, payment gateways and online logistics, is helping to reduce barriers to trade across borders.” E-commerce has erased the barriers to become the equalizer in trade and commerce.

Export participation rates for traditional small businesses (those that typically do not sell online) range between 2-28% in most countries. In contrast, 97% of internet-enabled small businesses export, according to the World Trade Organization. COVID-19-induced lockdowns have hastened the growth of small business.

WE Forum also said that “Asian countries are expected to exhibit the biggest growth of the consumer class among the world’s 30 biggest consumer markets…Currently, 55% of the global consumer class live in Asia…Nearly 76 million Indonesians will make (that country) the fourth biggest consumer market in the world, behind China, India and the U.S….Bangladesh, Pakistan and the Philippines also expect big growth.” We will ride the wave.

And while omicron, the latest covid variant, has stalled what was generally seen as an impending recovery of the global economy (or, in the Philippines, at least a return to pre-pandemic economic growth rates), the world is in a far better place than two years ago when lockdowns all but drove economies and the world’s optimism to the ground. That was a time when nobody knew much about anything–about the virus and its impact on lives and living. We still don’t know everything, but we certainly know better now.

In all scenarios, it helps that the Philippines sits on the 25th place of the biggest consumer markets in the world in the World Bank’s list of 174 markets/economies (HFCE is 73% of GDP). Better yet, it is projected to be kicked up to 13th place in the list by 2030 (WE Forum) with nearly 38 million people joining the consumer class, or those who spend roughly $11 average a day. This will be an important piece of information for investors and policymakers whose job it is to keep their eyes open for such signs.

As always, consumer spending will give the economy the tonic it needs. And stronger consumer spending will give it a stronger kick. People are reading the signs.

Online stockbroker Colfinancial.com is advising investors to look into consumer stocks that will benefit from reopening of the economy, and higher election spending. A good sign of the rosy outlook in consumer spending.

“Despite higher COVID-19 cases, we do not expect 2022 to be plagued by the same levels of lockdowns we faced in 2021. The increased mobility, coupled with the 2022 consumption historically increased during election years. Over the past three election years, household consumption grew by an average of 3.8 percent in real terms. This is much faster compared to the 2.6 percent growth recorded during non- election ypresidential election should help spur consumption this year. Note that household ears,” it said.

From Governor Benjamin Diokno of the Bangko Sentral: “Favorable market outlook, rising vaccination coverage in the country, and the BSP credit-related relief measures are expected to further boost market confidence and encourage bank lending.”

For the year 2022, Diokno said the BSP will continue its reform agenda to ensure “a safe, sound, and resilient financial system that supports the country’s recovery as well as its balanced, inclusive, and sustainable economic growth.”

The picture therefore is far from grim that some would fear even a cursory glance at it. BSP has assured a sound and resilient financial system, investors will take notice, health is still a huge issue (as in all other parts of the world) but it is getting government’s full attention.

The leaders of the country’s biggest conglomerates are optimistic, and these are the people who have grown their businesses from knowing what clicks with Filipinos, and therefore the market. If their optimism is to be a gauge of how well the Filipino sees the brighter side of the picture and how positively they will act on it, then we are in for the upside. It might not be in the immediate future for some, but for the longer term, we all will be.

Optimism is vitally linked to positive movements in the market which is what the economy needs. But the private sector is only half the story; government has to powerfully write the other half by ensuring optimal conditions are in place for the market and its stakeholders to flourish. If prayers are answered for unprecedented spending on health care and infrastructure, for urgent economic laws to be passed, for innovation to grow some more and never let up, for sustained demand for goods and services to create more jobs, for small business to reap the benefits of public-private collaboration, for resilience to be the nation’s call to arms in the face of treats to health and livelihood, then optimism will have paid, and paid well. – DL Mayo.

Business gears up for the bounceback

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For the global crisis COVID-19 has caused and for how much of life will never be the same, the pandemic has been called, for better or worse, “a catalyst for change in health, tech, and work practices.” The world took a pause, now it’s opening up to innovate, to build resilience. To be back.

“We’ve had to adjust, to find ways to survive and to move on,” a sari-sari store and restaurant cum carinderia owner said in Filipino in one of Metro Manila’s smaller subdivisions. Words of wisdom from a quintessential home-based entrepreneur of the Pinoy kind.

Taking note of this mindset, one should not be surprised that into the 10th month of one of the longest lockdowns in the world, the carinderia-sari-sari store has stayed afloat and in some days even rakes it in, so to speak.

“We’re making home deliveries in the neighborhood. We displayed our cell number in front of the store so our regular customers, even in our sari-sari store, can call to get what they need,” Lina continued in Filipino.

“My husband bikes around the neighborhood and distributes a list of the day’s menu so people can make their meal order, then have it delivered to them. They can even order their daily needs from our sari-sari store, with a minimum order. So far, we are doing well.

Even after the pandemic, we’ll probably keep doing the same, delivering what they need. I think some people in the neighborhood like to feel important,” she ended with a chuckle.

Coming from a small home-based entrepreneur, who knows enough of her neighborhood–her clientele–what they want, what they need during these extraordinary times, this is the spirit that keeps business abuzz despite dire circumstances that could swat it’s life away if one were to let them. Lina together with her husband Teddy has devised a simple yet effective way to make sure no part of their small business wanders away.

For many local businesses, from micro entities to huge conglomerates, innovation has fired up resilience in these pandemic-induced hard times. Some saw opportunities in changing their business models, others took the lead in hastening transition plans stuck in the pipeline, and still others pivoting to initiatives that have helped ensure that the market remembers and still believes in their brand after the pandemic dust has settled down.

At this point, businesses big or small, are standing between catastrophe and recovery.

There is a Darwinian sense to it in that whoever is not up to the challenge– and this is no mean challenge at hand– will have to bid goodbye.

“Companies that do not innovate are in danger of becoming irrelevant,” said then Ayala Chairman and CEO Jaime Augusto Zobel de Ayala, in June 2019, half a year before the pandemic. “We need to be proactive in finding gaps in our current systems and areas ripe for transformation, and we need to act swiftly, even if it means we have to be the ones disrupting ourselves.”

For those whose businesses have been impacted by the pandemic, no truer words were ever spoken. And should have been heeded.

Yet this was said long before the biggest disruption seen in centuries was upon us. Blessed are the ones who see the future and believe in it, so they say.

Ayala’s “innovation mindset” was focused at the time on the business group’s digital transformation that was already happening in Globe, BPI and their other “technology-driven” service providers like Entrego. So like the rest of the forward-looking businesses, their resilience has been on display throughout the day’s challenges. The responses were far from perfect for sure but they were ready to blaze the trail that needed to be lit.

Unsurprisingly, e-commerce which has been rearing to swoop down on Asia’s emerging economies is now raging as, according to Nikkei, “established players such as Grab, Gojek and Alibaba-owned Lazada are fighting back with tie-ups and new investments for control of the $100 billion digital economy.” In the local scene, and on a smaller scale perhaps but gaining more believers, e-commerce has become the ‘it’ activity. From home cooked food to the flashiest gadget, online business serves it up.

Indeed, e-commerce has sprung to new heights that legislation had to be hastened in order to keep a suddenly-eager and needy public from getting caught up in the whirlwind, unprotected from online malefactors.

The pandemic has spawned home-based businesses with owners who have dug up that hitherto undiscovered or long-suppressed entrepreneurial spirit. Big companies, on the other hand, have pushed long-delayed transformational programs, and turned their sights on underappreciated and unexplored facets of their business. Opportunities have unfolded, the shortsighted and unprepared have fallen by the wayside.

Banking has changed, retail has changed, transacting with government has changed.

Meetings have become virtual, so is learning. If you can’t go get the food, the food will come to you. Life has changed. For better or worse. Extraordinary times indeed.

Above all these, business–in character– is gearing up for the bounceback, if it isn’t doing so already. More investments and resumptions of disrupted programs and projects are underway.

While total recovery, say the experts, is expected to be about 12 months away, “corporate earnings and spending are seen to rebound this year near pre-coronavirus levels as local firms go back to their ‘capital expediture cycles’.” Expansions–rudely interrupted by the pandemic–will proceed as planned, with some adjustments.

Phillip Hagedorn, chief investment officer at ATR Asset Management in a recent interview on ANC’s Market Edge “said the positive push from Philippine companies will drive the Philippine Stock Exchange index (PSEi) to reach as high as 8,300 points and help grow the economy by 9 percent for 2021.” Welcome news. Very welcome news, in fact.

To be sure, there are winners and losers in the time of the pandemic. Some have thrived, some have folded. Some have become stronger because they had foresight, they were resilient. Shortsightedness is foreign to them; bending but never breaking is how they operate.

In the business world, the ability to see what lies ahead separates sustained success from crushing failure. Not to be denied is the fact that everyone’s learning curve has vastly broadened, perspectives have widened, shining bright lights on blind spots that up to this point had coddled disasters waiting to happen. The pandemic has pulled business up on its toes, to be the best that it can be, at all times. And so it is.